This Privacy Policy describes how we collect, use and disclose information about you related to your use of and access to the Aglucator.com.au website, including content, applications, services, tools, features, and other information, including but not limited to subdomains, related company or product sites, apps, widgets or other online services that may be provided now or in the future (to be referred to in this Policy as “Collective Information”) provided by employees of OzStar Therapeutics Pty Ltd or vendors contracted by OzStar Therapeutics to provide such Collective Information on the Aglucator.com.au website.
The information that we collect and receive may include Personal Information (PI) including but not limited to personally identifiable information such as your name, address, e-mail address, phone number, payment card information, and any other information that you submit, including answers to surveys or questionnaires, testimonials or other information regarding your experiences with Aglucator® or other OzStar Therapeutics products or services.
Please read this Privacy Policy carefully. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.
When you access this website we may record details of your computer’s IP address – this information does not allow us to identify you as an individual but is used for statistical purposes only.
When you send us email or lodge inquiries through this website we will ask for your name and contact details. Your personal information may be used for the following purposes:
- Verify your identity.
- Provide the information you require.
- Inform you of company news.
- Promote and market products or services to you or seek input from you.
- Maintain and develop our stakeholder relationship systems.
We will not disclose your personal information to people or organizations outside our company unless such disclosure is required by law. We will not sell your contact details to third parties.
The information contained in this website is derived from sources believed to be true and accurate. However, the content may include errors, and changes or events may occur which cause the information to be inaccurate or out of date. For various reasons substantial delays may occur before such particular information on the website is updated. Accordingly, we do not warrant the reliability, accuracy or completeness of that information and any reliance by you upon that information is solely at your own risk.
Links from www.aglucator.com.au to third party sites do not constitute an endorsement by us of the parties or their products and services.
Who we are:
Aglucator® and www.aglucator.com.au is owned by OzStar Therapeutics Pty Ltd (ABN: 48 143 357 831), an Australian company founded on 28 April 2010. Registration information about OzStar Therapeutics can be found at https://abr.business.gov.au/ABN/View?abn=48143357831. For any inquiries related to this website and its content please email us at info@algucator.com.au or info@ozstartherapeutics.com.au, or write to us at P.O. Box 18, West Pennant Hills , NSW, 2125, Australia.
How We Collect Your Information:
- We collect information you provide to us when you: register with us; input information into the Services; create user generated content; request products, services or information from us; respond to customer surveys; or otherwise interact with us or the Services.
- Each time you access the Services, we collect some information to improve the overall quality of your online experience. For example, we collect aggregate queries for internal reporting and also counts, tracks, and aggregates our users’ activity into our analysis of general traffic-flow on the Services.
- We collect information through unique identifiers (such as IP address or your mobile device advertising identifier). An Internet Protocol (“IP”) address is a number that automatically identifies the computer/device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider.
What personal data we collect and why we collect it:
We may collect personal data, such as name, email address, personal account preferences; your provider number, account registration information (name, email address, phone number, birthdate, username and password, permit numbers, and transactional data, such as purchase information (date, quantity, price, payment card data, billing and shipping addresses product return information, etc., ; and technical data, such as information about cookies, and contact information, such as product inquiries, request for information, complaints, and customer testimonials with Aglucator®.
Please note that personal data is not just created by your interactions with our site. Personal data may also be generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
By default, we only collect the data shown on the User Profile screen from registered users. However, some plugins may also collect personal data. Please see below.
Your personal information is collected several ways: when you register with us, place an order, request or provide Collective Information, respond to customer surveys or research requests, etc.
Comments:
If you leave comments on our website, we will capture your name and contact details.
Media:
We may collect the location and names of users who upload media files onto this website, but this information will not be disclosed unless written permission is received from the uploader by OzStar Therapeutics or an assigned vendor. Uploaded files may be made publicly accessible online or in print form.
Contact forms:
Personal data will be captured when you submit a contact form. Your personal data will be kept as long as you remain a customer, for customer service purposes, but we do not use the individual personal information you’ve submitted for marketing purposes. Some information may be used in aggregated or ranged from when used to describe a set of data relevant to product usage, availability, survey responses, etc.
Cookies:
We use cookies in our website, including, Essential Addons for Elementor, Forminator, Image Optimizer by Elementor – Compress, Resize and Optimize Images, Smart Coupons For WooCommerce Coupons, Starter Templates, WooCommerce, WooCommerce Stripe Gateway, WooPayments, WPForms Lite plugins, social media, and analytics.
Analytics:
We use analytics package for analytic tracking, Privacy policy of our analytics providers can be obtained by contacting us.
Who we share your data with:
We do not share your information with third party providers, except payment processors, and third-party service providers such as financial institutions that we process payments with. Information about privacy policies of payment processors, and third-party service providers can be obtained by contacting us.
How long we retain your data:
Your personal data collected or processed by our website will be kept until you cease doing business with us, after which we keep your personal date for additional period. We will keep contact form entries for twelve months, analytics records for twenty-four (24) months, and customer purchase records for ten years.
What rights you have over your data:
You have the right to request in writing destruction of your personal information kept by us at any time. Please contact us if you require such action.
Where your data is sent:
We will not send your data to anywhere unless if required by law.
Contact information:
If you have any concern regarding our privacy policy you can contact our Data Protection Officer at info@aglucator.com.au or info@ozstartherapeutics.com.au
How we protect your data:
We use encryption to protect your personal information. As additional security measures we may ask two factor or other ways of authentication.
What data breach procedures we have in place:
In case of data breaches, either potential or real, we have internal reporting systems in place, as well as contact mechanisms.
What third parties we receive data from:
Our website does not receive data about you from third parties, including advertisers. Our website does not provide a service that includes automated decision making.
Industry regulatory disclosure requirements:
Aglucator® is regulated by Food Standards Australia New Zealand (FSANZ) https://www.foodstandards.gov.au/ and sold in the category of Food for Special Medical Purpose
https://www.foodstandards.gov.au/consumer/nutrition/foodspecial.
What we collect and store:
We may collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
- We’ll also use cookies to keep track of cart contents while you’re browsing our site.
- Personal Information: When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our offerings.
- Send you marketing messages, if you choose to receive them.
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
- We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.
Who on our team has access:
Authorized members of our team have access to the information you provide us. For example, administrators and shop managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others:
We share information with third parties who help us provide a superior level of customer experience when visiting our website, purchasing our products, or requesting that you be contacted by a company representative. For example:
Payments:
We accept payments through Australian banks. When processing payments, some of your data will be passed to the Australian bank, including information required to process or support the payment, such as the purchase total and billing information. Please see the Australian bank privacy Policy for more details.
Which forms collect personal data:
Registration, contact, info pages will collect your personal information.
What personal data do we collect and why:
When visitors or users submit a form, we capture the IP Address for spam protection. We also capture the email address and might capture other personal data included in the Form fields.
How long we retain your data:
When visitors or users submit a form, we retain the data for twenty-four (24) months.
Where we send your data:
We will not share your data with third-party companies, except mentioned herein, unless required by law.
Third Parties:
We use Google reCAPTCHA for spam protection. Their privacy policy can be found here: https://policies.google.com/privacy?hl=en.
We use hCaptcha for spam protection. Their privacy policy can be found here: https://www.hcaptcha.com/privacy.
We use Akismet Spam for spam protection. Their privacy policy can be found here: https://automattic.com/privacy/.
We use Mailchimp to manage our subscriber list. Their privacy policy can be found here: https://mailchimp.com/legal/privacy/.
We use ActiveCampaign to manage our subscriber list. Their privacy policy can be found here: https://www.activecampaign.com/privacy-policy/.
We use Aweber to manage our subscriber list. Their privacy policy can be found here: https://www.aweber.com/privacy.htm.
We use Campaign Monitor to manage our subscriber list. Their privacy policy can be found here: https://www.campaignmonitor.com/policies/#privacy-policy.
We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here: https://policies.google.com/privacy?hl=en.
We use Trello to manage our integration data. Their privacy policy can be found here: https://trello.com/privacy.
We use Slack to manage our integration data. Their privacy policy can be found here: https://slack.com/privacy-policy.
Sharing Personal Information with Third Parties:
We may share your PI to affiliated Third Parties under the following scenarios:
- You provide consent for your information to be used only in summarized or aggregated form. Your PI will not be used in any way that will identify you as the provider, user, or requester of Collective information on our website or on the third party(s) website(s) or any other means or internal or external communication or data collection activity.
- OzStar Therapeutics may share your PI with third parties that work with, partner with, or are contracted by OzStar Therapeutics to collect, analyze, summarize, promote, provide, and otherwise attempt to utilize such Collective Information to improve Company service and interaction with you and all of its customers.
- Your PI will not be sold to third parties for their independent use.
- we may share non-PI and aggregated data sets with third parties, alone or in combination with anonymous data of other users.